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UK Returns
Returning unwanted items costs just £3.50 per order. The £3.50 charge will be deducted from your refund total.
Customers shopping from Guernsey and Jersey are required to use our International Returns Policy. Please return your items unused and in original condition, as you received them, within 30 days from the date of purchase. Returns can take 8 to 10 working days to process.
If you wish to exchange an item for any reason, please place a new order for the things that you want. Please note that it is your responsibility to pay for the return postage costs if you live outside of the UK, no postage costs are refundable. We cannot assume responsibility for returned items lost in the post. Your statutory rights are not affected.
If you're returning a faulty item, please contact us so we can assist you.
Click the button below to return an item from within the UK and generate a returns label.
Our Returns Policy Terms & Conditions
Last updated 23/04/2024
DIRECT TO US
For international returns or if you prefer to return your products direct to us you can do so by following these instructions.
If you wish to exchange an item for any reason, please place a new order for the items that you want.
Fill in a Returns Form, including all relevant information, as an incomplete form will delay the processing of your return. Include this form with the item and package it up securely. Do not affix the postage label to the product packaging, shoe boxes etc.
Please note that in this case, we will not refund any postage fees, except if the items are faulty or if you have received the wrong product. We strongly recommend you use a service that provides a certificate of postage and a tracking number.
Due to the size of certain items we sell, the following charges apply. Bikes or bike boxes: £35. Indoor bikes: £100. Turbo trainers, trainer mats, wheels, workstands and any item (excluding previously mentioned) over 61cm L x 46cm W x 46cm D: £15. This fee will be waived if your item is faulty or in the unlikely case that you've received the wrong product. This direct to us service may incur an additional cost of up to £150.00 for customers from Northern Ireland. Please contact customer care for a quotation or for any questions.
You will need to contact us with the following details to arrange a collection:
Returns address:
Sigma Sports Ltd
Unit 2-3, Q F C Site
Alma Park Road
Grantham
NG31 9SE
Should you have any questions please call us on 0333 006 8833. Due to a high volume of phone calls, there may be a delay in answering. Alternatively, please send us a message using our contact form or use Live Chat or message us on WhatsApp.
INTERNATIONAL RETURNS
International customers have 30 days from their order date to return unused items and with all original packaging intact and tags attached. Please note that we cannot offer free international returns. Refunds on international returns will include only the amount paid for the products and do not include refunding duties, taxes and fees, this will need to be reclaimed from your local customs office. We strongly recommend you use a service that provides a certificate of postage and a tracking number as we are not responsible for items that do not reach us.
Please ensure this message is clearly visible on the exterior of the package: "Returned Goods - Failed Sale".
If you have a Sigma Sports account: Please log into your account, locate the order and click on 'Return Items' and follow the instructions.
If you do not have a Sigma Sports account: Please visit our International Returns page to create a returns form.
Please note, that in the case of partial returns, Sigma Sports reserves the right to void any discounts and the customer will be liable to pay the full listed price as advertised online.
Cancellations
You can cancel anytime from placing your order up to the end of a period 30 days after you take possession of the goods (or in the case of a multiple order, the last part of the order). See our Consumer Contracts for full details.
Specialized Saddle 30 Day Guarantee
Specialized offers a 30-day satisfaction guarantee on Body Geometry Saddles to help you reach the ultimate fit.
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