Terms and Conditions of Use

You must carefully read these terms and conditions of use before registering with Sigma Sports because your use of our website is subject to them.

1. Terms and Conditions

Thank you for using sigmasports.com, which is the trading name of Sigma Sports Limited. We provide services to you through our website and those services are provided to you on the basis of these terms and conditions. Please note that they may vary from time to time without notice to you.

When you use our website or any of our services you may be advised that special guidelines or rules apply. Unless otherwise stated, these guidelines or rules form part of these terms and conditions.

These terms and conditions apply to all users (including casual browsers) whether or not the registration process has been completed. Confirming that you have read and understood both these terms and conditions and our Privacy and Cookie Policy is a requirement of the contract for the provision of our services, including email marketing.

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2. Description of Services

You are able to benefit by using our website from a large number of online services and resources which include information directories, online retailing, and any other services which we may add from time to time. We also may remove certain services from our website. Certain services may have their own additional special terms and conditions. These will be made clear to you before you use those services.

We may discontinue providing certain or all of the services on all or part of the website at our discretion and without notice to you. We will, however, endeavour to let you know of this via our site.

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3. Registration

Certain services are only available if you complete the registration process. By completing the registration process you are stating that you are at least eighteen years of age or a minor with parental consent to use our website.

Please note: All minors are recommended to discuss these terms and conditions with their parents before completing the registration process.

In return for you using our website and benefiting from our services, you agree to provide true, accurate, current and complete information about yourself where required in the registration form, and ensure that this information is kept accurate, complete and up to date.

Once you have completed the registration process, you will have specified a username (email address) and a password. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone because you will be fully responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it.

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4. Code of Conduct

You are responsible for anything which you transmit or receive to, from or via or post on our website.

We do not control or screen the content of what is posted to, from or via our website by our members or third parties, and accordingly, we do not guarantee its accuracy, integrity or quality or that it will not be objectionable to you. You should not place any reliance on, nor will we be responsible or liable for anything which has been transmitted or received, or ought to have been transmitted or received but was not.

You are not permitted to use our website or any of our services for any reason or purpose which is unlawful, defamatory, harmful or objectionable and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or offends other users.

You are not permitted to transmit to, from or via or post on our website anything which you do not have a clear right to use. You must ensure that you do not transmit or post on our website any material containing software viruses or files designed to damage or disrupt the good working order of any computer or telecommunications equipment.

You are not permitted to do anything which may disrupt in any way the operation of our website and services, nor are you permitted to do anything which would disrupt the use and enjoyment of our website and our services by any other user.

Other than as expressly permitted, by us, you are not permitted to use our website to engage in any commercial activity of any form.

We may be entitled at our discretion to refuse or remove anything which is transmitted to, from or via or posted on our website which, in our opinion, is objectionable or otherwise does not comply with these terms and conditions. We will not be liable at all for doing this.

We may record preserve and disclose anything which has been transmitted to, from or via or posted on our website and the services, where required by law or where we are acting in good faith.

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5. Proprietary Rights and Licences

All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on our website or is part of our services, is protected by our and their copyrights, trademarks, service marks, patents or other proprietary rights and laws.

We own or are licensed to use all intellectual property rights (including all copyrights, patents, trademarks and trade secrets) in connection with and in all versions of the website and our services, the software we use to operate the website and services and any data (including data obtained from you during the registration process) generated by users of the website and services. You are not permitted, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights.

When you transmit or post any material to or on our website, you grant to us a non-exclusive, worldwide, perpetual, royalty-free licence under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you.

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6. Advertisements and Promotions

We may use our website or any of the services we provide or in any of the correspondence, we send to you to run advertisements promoting products and services we offer or any of its subsidiaries, or any person or corporation duly authorised by us to advertise or promote their product or services through us. In the case of email marketing, we will only send promotional emails to you if you have provided express consent by opting in through our website or in-store. Please refer to our Privacy and Cookie Policy for more information.

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7. External Links

We may provide or third parties may provide links or other websites or resources. These are provided purely as a matter of convenience and we do not endorse the contents of those websites. We are not responsible for the availability of these websites, nor will we be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third-party websites you do so at your own risk.

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8. Disclaimer of Warranties

You agree that:

  • 8.1: your use of the website and our services is at your sole risk. The website and services are provided on an as-is and as-available basis. We expressly disclaim all warranties of any kind, including but not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of proprietary or third-party rights;

  • 8.2: to the extent that it is lawfully possible to do so, we make no warranty that (a) the website and our services and/ or any information will meet your requirements, (b) your access to and use of the services will be error-free, (c) any errors or inaccuracies will be corrected. Further, if your use of the website results in the need for servicing or replacing equipment or data, this will not be at our risk and expense;

  • 8.3: no advice or information, whether oral or written, obtained by you through or from the website or from our services will create any warranty not expressly stated in these terms and conditions.

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9. Indemnity

You agree to indemnify us and hold us harmless from and against any claims, actions or demands (including any legal fees incurred in connection therewith) resulting from your misuse of our website or your breach of these terms and conditions. We will notify you promptly of any such claim, action or demand and will assist you as may be reasonably necessary providing you meet our costs and expenses (including our legal fees).

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10. Limitation of Liability

To the extent that we are lawfully able to do so, we will not be liable for any claims, losses and/ or damages of any nature resulting from: (a) your use or inability to use the website; (b) the services we provide (except where we expressly state that we have responsibilities or liabilities in these terms and conditions or other terms and conditions that relate to our other goods and/ or services we provide); (c) unauthorised access to or alterations of your transmissions or data; (d) statements or conduct of any third parties.

You agree that in no event will our liability arising out of or in respect of these terms and conditions exceed £UK 100 and that in no event will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever.

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11. Use and Storage

We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size or number of e-mail messages you send or the time that messages may be stored or posted on our website. We are entitled to delete any material at any time and we will not be liable in any way for deleting or failing to store or post any material which you may transmit to us.

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12. Suspension and Termination

We may in our sole discretion suspend and/ or terminate registration or use of our website or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination. Typically, we would only do this where you have not used our services for some time or if we believe that you have acted inconsistently with those terms and conditions. However, there may be other reasons why we would suspend and/or terminate.

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13. General

These terms and conditions constitute the entire agreement between us in respect of the use of our services and of our website and supersede any and all prior agreements, arrangements and representations (save in respect of those made fraudulently).

Data and certain other information you provide is subject to the terms of our Privacy and Cookie Policy, which can be accessed by clicking on the privacy policy link at the bottom of every page.

If any of these terms and conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.

You are not permitted to reproduce, sell or exploit for any commercial purpose any part of the website or our services.

These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.

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14. General Terms and Conditions for Discount Codes

Offer restrictions:

  • Codes can only be used online and are not applicable for telephone sales, reserve and collect, or in-store, unless stated in the discount code terms and conditions
  • The offer applies to in-stock products only
  • Only one promotional voucher can be used per order unless otherwise stated
  • Codes may only be used once per customer unless stated otherwise 
  • Voucher cannot be applied retrospectively to orders
  • If a discount code includes a minimum spend the shipping cost is not inclusive of the minimum spend
  • Sigma Sports reserve the right to end the promotion early

Product exclusions:

  • Delivery and Priority Dispatch costs
  • Custom Bike Builds
  • Sigma Sports Gift Cards
  • Garmin, Specialized, Trek, Focus, Endura, GoPro
  • Special Order Items
  • Items marked 'Sale'
  • Workshop Labour Rates
  • Sigma Sports eGift Vouchers
  • All Bikes & Frames unless otherwise stated

Items purchased using a discount code that is returned for refund or exchange may not be refunded the full price of the item due to the discount being applied to the overall order price.

15. General Terms and Conditions for Free UK Next Day Delivery Promotions

Offer restrictions:

  • Cannot be applied retrospectively to orders
  • Minimum spend required to achieve free UK next day delivery
  • 2PM daily cut off time. Excludes weekend despatch
  • Offer valid for UK mainland delivery only, excludes: Channel Islands, Northern Ireland and the Scottish Highlands and some outlying postcodes
  • The offer applies to in-stock products only
  • Sigma Sports reserve the right to end the promotion at any time

Product exclusions:

  • Bikes & Special Order Items

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16. Reserve & Collect Only Products

Certain products we stock are only available to Reserve & Collect from one of our shops and are exempt from delivery. These restrictions are dictated by our suppliers and form part of our dealer agreements. During the checkout process, customers must select the Reserve & Collect option. Alternatively, you are welcome to purchase these items at one of our stores.

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17. Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations, you have the right to cancel your order for any item bought on this website for a full refund. This doesn't apply to:

  • Items collected in store
  • Goods made to the customer's specification or are clearly personalised
  • Goods which are liable to deteriorate (nutrition) or expire rapidly (magazines)

To cancel an order, contact us via live chat, email us using our contact form or write to us at Sigma Sports Limited, The Sidings, Station Road, Hampton Wick, Kingston upon Thames, KT1 4HG, UK.

You can cancel anytime from placing your order up to the end of a period 30 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).

Items should be returned with the original packaging and with any labels still attached and be in a new and unused condition. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied if the loss is the result of unnecessary handling of the goods by you.

The Consumer Contract (Information, Cancellation and Additional Charges) Regulations do not apply to Financial and Insurance Services.

Bike Fit Appointment Cancellation Policy

You will be charged a cancellation fee if you cancel your appointment without giving a minimum of 48 hours notice prior to the start of your appointment. The cancellation fee will be 50% of the bike fit booking amount. If you cancel with less than 48 hours notice, you will be charged 100% of the bike fit booking amount. There is no cancellation fee if you reschedule.

Workshop Servicing Cancellation Policy

You will be charged a cancellation fee if you cancel your appointment without giving a minimum of 48 hours notice prior to the date of the workshop booking. The cancellation fee will be the £50 deposit paid. If you paid the full charge for the service you will be refunded minus the £50 cancellation fee. There is no cancellation fee if you reschedule.

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18. THE CONTRACT

After placing an order, you will receive an email from us acknowledging that we have received your order for the Goods, and the delivery services you have requested from the delivery service provider. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to Sigma Sports to buy Goods. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Goods have been dispatched by the delivery service provider (the "Dispatch Confirmation"). The contract between you and Sigma Sports will only be formed when we send you the Dispatch Confirmation. For products sent directly from our warehouse to you, your Credit/debit card will be charged when your order is placed.

The contract will relate only to those Goods whose dispatch (by the delivery service provider) we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Goods which may have been part of your order until the dispatch of such Goods has been confirmed in a separate Dispatch Confirmation.

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19. CANCELLATION BY SIGMA SPORTS

We reserve the right to cancel the contract between us if:

  • We have insufficient stock to deliver the Goods you have ordered
  • The delivery service provider does not deliver to your area
  • One or more of the Goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or
  • We have reason to suspect that there is a risk of a fraudulent transaction

If we do cancel your contract, we will notify you by email and will re-credit to your account any sum deducted by us in respect of Goods provided by us, and delivery services provided by the delivery service provider (unless amounts in respect of delivery are refunded directly by the delivery service provider), from your debit or credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for the disappointment suffered.

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20. Complaints and Dispute Resolution

We want all our customers to be happy with their purchases or service received from Sigma Sports. If there's something not quite right we would like to help, please contact our customer care team so that we can try to put matters right.

If we cannot resolve a dispute using our internal complaint-handling procedure, then Trading Standards provides a platform for online dispute resolution which is available at the following link: ADR Approved Bodies (opens in a new tab).

If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Athoturty, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do this within six months of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk.

 

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21. Product Weights

All product weights are supplied by the manufacturer unless otherwise stated. We cannot be held responsible for inaccurate weights.

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22. Product Pricing

UK & the EU

If your order is being delivered to a country within the EU, the relevant VAT amount will be included in the product price you see on the product page and in your basket. Sales tax will not be added separately to your order total later. Selecting to pay by an alternative currency will not impact the rate of VAT you are charged.

You should not be charged any import duty or sales tax when your order arrives at your local customs as you have already paid this when placing your order with Sigma Sports.

Rest of World

For orders being delivered to countries outside of the EU, no VAT will be included in the product prices you see on our website.

International payment is taken by our international sales facilitation and fulfilment partner, Global-e. The price of products is calculated according to the rate of exchange between the base currency on our website and the currency that you select as part of the purchase process at the time you place your order. In some circumstances, the MSP price is localised for certain products. Global-e reserve the right to update such exchange rates regularly at its sole discretion, and you acknowledge that such updates may affect product pricing on the website. You will be charged according to the applicable exchange rate at the time you place your order via the website.

Taxes

For certain shipping destination countries and/or products, you may be offered the option to pre-pay applicable taxes, which will then be calculated and included in the final price when you place an order through the website. You acknowledge that such taxes are set by the shipping destination country and therefore may vary from country to country.

For clarity, the option to pre-pay taxes may not be available for your shipping destination country and/or your products, in which case: (a) you acknowledge that the amount of taxes displayed under the pre-pay option on the website is an estimate only, and the actual taxes payable by you may be more or less than such estimate; and (b) you will be fully responsible for paying all applicable taxes directly to the relevant authority (and for reclaiming them in the event of a cancellation of your order or the return of products, to the extent permitted in these Terms) as determined by the authorities of the shipping destination country, and Global-e shall have no responsibility or liability in connection with the foregoing.

23. Descriptions of Products

We take all reasonable care to ensure that the information in our product descriptions is correct at the time of publication. While we aim to keep our website as accurate as possible, products can be updated by suppliers, affecting the accuracy of our product descriptions.

24. Waste electrical and electronic equipment (WEEE)

Why recycle?

Unwanted electrical equipment is the UK's fastest-growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in a landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.

We can help!

To remind you that old electrical equipment can be recycled, it is now marked with a crossed‐out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed-out wheeled bin symbol) in your bin.

You can recycle waste electronic equipment free of charge at a local authority collection point.

Veolia ES WEEE Compliance Scheme (UK) Ltd.

Web: www.veolia.co.uk (opens in a new tab)

You can dispose of packaging materials free of charge at local packaging collection points or in dedicated disposal bins available in some local authorities.

Valpak

Web: www.recycle-more.co.uk (opens in a new tab)